Effective Date: 24/09/2024

At EZDZ, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund policy below.

1. Eligibility for Refunds
You may request a refund if:

• You received a defective or damaged item.
• The item does not match the description provided on our website.
• You initiate the return within 30 days of receiving your order.

2. Return Process
To initiate a return:

• Contact our customer service team  to obtain a Return Authorization (RA) number.
• Ensure the item is in its original condition, unused, and in the original packaging.
• Ship the item back to us within14 days of receiving your RA number.

3. Refund Method
Refunds will be processed using the same payment method used for the original purchase. Please allow 5-10 business days for the refund to appear on your account.

4. Non-Refundable Items
Certain items are non-refundable, including:

• Gift cards.
• Sale or clearance items.
• Items marked as final sale.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong item sent, defective product).

6. Exchanges
If you would like to exchange an item for a different size or color, please contact us at [insert contact information]. Exchanges follow the same return process outlined above.

7. Contact Us
If you have any questions or need further assistance regarding our refund policy, please reach out to our customer service team.

Thank you for shopping with EZDZ! We appreciate your business and are here to help.